Office Policies

Here’s how our office works to make our relationship as smooth as possible. After all, stress management is part of wellness. This also allows us to keep our rates as affordable as we can.

Text Messaging

Text messages are not HIPPA compliant. Please do not send text messages regarding your health, use the portal instead. Supplement and appointment requests can be texted to the office line 972-942-4039

Insurance and Receipts

We can provide you a super bill to file with your insurance and will bill insurance directly on diagnostic bloodwork. If you require our involvement with more detailed information than we already provide such as more detailed receipts, codes or any other completed paperwork per your insurance or medical sharing program there is an additional charge for our time in helping you recoup your costs. Thank you for allowing us to keep our prices for visits affordable.

Visits and Rescheduling

All visits are scheduled directly on our website or with our office by phone or text.

All follow up visits are essential no matter what you have accomplished in order to keep you on your plan which matches your test results.

In order to keep our rates affordable we have a strict policy on scheduling changes. There will be an automatic charge for the entire appointment if you miss the appointment, or if you cancel or reschedule on the same day. All initial appointments are non refundable. When you schedule an appointment, you reserve our time.

IV Therapies

Open to the public age 16 and over. IV Therapies are available for many issues such as wellness, immunity, detox, weight loss, anti-aging, anxiety, asthma, dementia, high BP and more. Please call the office or put into the booking message the type of IV. We order perishable ingredients per IV so we have a strict missed appointment policy for IVs.

Supplement Info

Supplement education and info sheets are current as long as there are no changes in your health. Changes in your health including your own progress, significant weight gain (or loss) in adults and children, or medication such as antibiotics or surgery need a follow up to determine appropriate changes to supplements.

Ordering Product/Pricing Requests

All refill orders can be placed through the website, through the app or through the office by portal message or text or call at 972-942-4039

Messages/Emails

You should only send a message through your client portal account if the message is relevant to your most recent health or your child’s health appointment. The conversational message center inside the patient portal incurs a time based fees similar to appointments.

Additional Charges

Any service provided outside of
appointments including, but not limited to, claims with an insurance company, flex spending, health savings or medishare additional paperwork, prescription refills outside of appointments or other forms, phone calls or emails required for any reason may incur an additional charge for our time per our judgement.

At Optim8 Health and Wellness, we are committed to providing a safe, respectful, and positive environment for all clients. However, we reserve the right to refuse services to anyone at our discretion. This policy ensures that we can maintain the high standards of care and professionalism that our clients expect and deserve. Please note that if services are refused, no refunds will be issued. We appreciate your understanding and cooperation in helping us uphold these standards for the benefit of all. If you have any questions or concerns regarding this policy, please feel free to contact us.