Frequently Asked Questions
Our office is located at 2301 Ohio Drive, Suite 200. Use the south entrance, the door with the awning. Go up the stairs (or elevator) to the second floor. If you use the stairs, make a left at the stairs and we are on the left. If you use the elevator head straight and we are on the left. The restroom is down the hall from our office, make a right at the phone equipment closet and restroom is on the left. We also see people virtually, on phone or telemed video.
We provide you a superbill for your insurance to process but we do not file directly except for diagnostic bloodwork which we bill insurance directly on your behalf. Coverage and Reimbursements are not guaranteed and are between you and your insurance or medishare program. If you require additional documentation from our office for submission to your insurance company or medishare, there may be an additional charge for administrative time depending on the extensive nature of some forms. We also accept Afterpay if you need a payment plan.
Please reach out to our office for pricing as we have a lot on sale at this time and are going through some pricing changes at this time. Our staff is easy to talk to and happy to help you with pricing information. Take advantage of any sale we have going on at this time.
We do take HSA cards and FSA although some require a letter from our office to get your charges approved which we are happy to provide. There is no fee for a standard letter for verification but there is a charge if you require customized forms. We also accept Afterpay if you need a payment plan.
When you schedule your first appointment with us, we work immediately to set up your patient portal. You can access your portal from the top right corner of the website using the email you used to set up the appointment. In the document section you can add previous labwork and we will add your personalized documents after the appointments. T If you do not know how to use the portal please call the front desk for information.
The intake form comes to you either in a text or email as a link to complete. You must click SUBMIT in order for us to receive the document. If you were not able to complete the form prior to your appointment, PLEASE come 20 minutes earlier than your appointment time to complete the intake form.
We see ages 12 and up. If you schedule the initial appointment online please do so in the parent name, and complete the intake form in the child’s name. The first appointment is for the parent/s and is best completed if the child is not present, unless age 16 and over then the child is required to be present. If your child is 18 and over, your child will be required to sign a consent form to allow us to speak with you on matters of the child’s health.
If you want to ask Laura a question, and you are an existing client currently on a health journey, you can message Laura privately in the conversation center of the portal. From there someone in our staff will reach back out to you depending on the question. If appropriate for Laura to answer, she will get back to you. In most cases you might be asked to schedule an appointment.
Most often we can accommodate you on this request. In order to best accommodate you please call or text the front desk at 972-942-4039
If it has been longer than two years since your last visit, please call our office to see what appointment you need. If it has been less than a year or you are due for your one year please schedule a regular 30 min follow up.
We sell the supplements we recommend. In the event we have recommended a special product we do not stock we will either order it special for you or tell you where to purchase.
We work with any diagnosed condition. If you need a diagnosis, our Nurse Practitioner can give you a diagnosis or advanced diagnosis and/or referral for imaging or specialists if appropriate to your care. You do not have to have a diagnosed condition to work with us, in fact many chronic issues do not have a typical diagnosis.
We specialize in hormones and we are very proud of how different and comprehensive we are with hormones.
If it is time for you to have bloodwork, please wait and have done in our office so we can determine what labs need to be run.
Yes, our Nurse Practitioner is amazing with managing thyroid medications.
Our Nurse Practitioner is here to help you navigate your prescriptions and work toward a safe transition if applicable to your health.
You refill your supplements either on the website under the Buy Supplement Section or from our app or from our office. Please make sure you have reviewed your care plan and are following your refill schedule. We do not want you to refill something you do not need. If you are due for blood work in the next few days then hold off on your refills that time out with getting your blood work repeated.
You refill your Rx prescriptions with the Nurse Practitioner according to the refill/blood work schedule you are on. Prescription refills are different from supplement refills and require the Nurse Practitioner to determine your refill and blood work schedule. We do not make exceptions to this for your own safety. When in doubt, call or schedule a followup with our NP.
If you did not get your question answered and it is appropriate prior to your first appointment, please feel free to contact us using the form below.